The Hartwells of Stafford
Three generations of Gas Safe plumbers — no callout charge, same-day response, and a name Stafford has trusted since 1971.
Stafford's Plumbing Family — Built on Trust, Not Turnover
Hartwell & Sons Plumbing began in 1971 when Derek Hartwell fitted his first boiler in a terraced house off Lichfield Road. Over fifty years later, his grandson Tom leads the same business — still based in Stafford, still answering the phone directly, still turning up on the day he says he will. That continuity isn't an accident. It's a deliberate choice to stay small enough to care about every job.
Tom is Gas Safe registered and holds full CIPHE membership, meaning every piece of work — from emergency leak detection to a complete bathroom installation — meets the highest professional standards in the industry. There are no subcontractors, no call centres, and no surprise charges. When you ring 01632 960107, you speak to someone who will be on your doorstep.
Hartwell & Sons serves homeowners across Stafford, Stone, Penkridge, and Cannock. The van is stocked daily with the parts most commonly needed for emergency callouts, which is how the team resolves the majority of urgent jobs — burst pipes, failing pressure valves, leaking radiators — within a single visit and without a callout charge.
Fifty Years of Stafford Plumbing
Derek Hartwell Starts Out
Derek Hartwell qualifies as a plumber and takes on his first solo jobs around Stafford town centre, building a reputation for showing up on time and charging a fair price. His first commercial account is a letting agent on Greengate Street.
Gas Safe Certification & First Van
Derek completes his CORGI gas certification — the predecessor to Gas Safe — and invests in the business's first dedicated works van. The Hartwell name becomes a familiar sight on driveways across the ST16 and ST17 postcode areas.
Second Generation: Michael Joins
Derek's son Michael completes his Level 3 NVQ in Plumbing and Heating and joins the business full-time. The pair expand the service area to include Stone and Penkridge, taking on larger bathroom installation projects for the first time.
CIPHE Membership Achieved
Hartwell & Sons earns full Chartered Institute of Plumbing and Heating Engineering membership, cementing the business's commitment to professional standards. This year also sees the first underfloor heating installation completed in a new-build in Weeping Cross.
Tom Hartwell Takes the Helm
Third-generation plumber Tom Hartwell qualifies Gas Safe and assumes day-to-day leadership of the business. Tom introduces the no-callout-charge policy and same-day weekday response commitment that now defines the company's offer.
500+ Five-Star Reviews
Hartwell & Sons passes 500 verified customer reviews with a 4.9-star average across Google and Checkatrade — a milestone that reflects over five decades of work done properly, the first time, by people who live in the same community as their customers.
The People Behind the Van
Hartwell & Sons is a small team by design. Every member is directly employed, fully qualified, and known personally to Tom. No agency workers, no last-minute strangers at your door.
Tom Hartwell
Lead Plumber & OwnerTom holds Gas Safe registration and CIPHE membership, and has personally completed over 1,200 plumbing and heating jobs across Stafford and the surrounding area since 2016. He handles all quotes, boiler servicing, and emergency callouts personally.
Michael Hartwell
Senior PlumberTom's father Michael has been a qualified plumber since 1997 and brings particular expertise to bathroom installations and leak detection. He covers the Stone and Cannock areas and has a loyal following of customers who have used Hartwell & Sons for over twenty years.
Priya Nair
Office Manager & Customer ContactPriya manages scheduling, quotations, and customer communications for Hartwell & Sons. If you call during office hours and Tom is on a job, Priya will take the details and ensure a qualified plumber calls you back within two hours — no voicemail, no holding system.
What Hartwell & Sons Stands For
No Callout Charge
Stafford homeowners pay nothing simply for us turning up. Every weekday callout — including emergency visits — carries zero callout fee. You pay only for the work done.
Same-Day Weekday Response
For urgent jobs reported before noon on a weekday, we commit to a same-day visit. Burst pipe in Penkridge at 8am? A Hartwell plumber will be there that afternoon.
Gas Safe Registered
All gas work is carried out by Gas Safe registered engineers. You can verify our registration on the official Gas Safe Register before you book — no request needed.
CIPHE Qualified
Full membership of the Chartered Institute of Plumbing and Heating Engineering means our standards are set by the industry's governing body — not just our own judgement.
Three Generations Deep
A business that has served Stafford families since 1971 doesn't survive on sharp marketing. It survives because every job is done right and every customer is treated like a neighbour — because they are.
Transparent, Fixed Pricing
You receive a written quote before any work begins. The price on that quote is the price on the invoice. No add-ons discovered after the job, no vague hourly estimates.
Serving Stafford and Surrounding Towns
- Stafford Town Centre
- Stone
- Penkridge
- Cannock
- Weeping Cross
- Wildwood
- Baswich
- Eccleshall
- Great Haywood
- Rugeley
Request a Quote from Hartwell & Sons
Call Tom directly on 01632 960107 or send an email and we'll respond within two hours on weekdays. No callout charge. No obligation. Just straight answers from a Stafford plumber you can trust.
